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Julian Bray provides: Opinion, comment, forward thinking speculation on Travel, Cruise & Aviation: conflict zones, terrorist impact, drone (UAV) issues, safety (black boxes, emergencies), airline operations, aviation finance, political implications, and all forms of incident risk. Worked at board level with several airline and aviation groups, including Alitalia, British Island Airways, British Airways, Galileo , British Aerospace, Skyways, former CEO City firm Leadenhall Assoc. Founder CNS City News Service. Director NTN Television News (joint co. with ITV Wales TWW) Debretts People 2017 and in launch edition of PRWeek Black Book.

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Tuesday, 17 August 2010

Kiss Flights Goodbye! Flight Company Bust says CAA




London-based firm Flight Options Limited, which traded as Kiss Flights, officially ceased trading at 5pm on Tuesday.  The company operated flights to Greece, Egypt, Turkey and the Canary Islands.


The CAA said tens of thousands of holidaymakers who had booked trips through the company would get home as normal, but Julian Bray Aviation and Media Expert warns that flight and hotel customers of the failed firm involved may have to pay by cash or credit card for their currently occupied hotel rooms as the CAA ATOL bond and ABTA will only cover hotels from the date of the holiday company going bust and payment would be at the wholesale season block booking rate, with the Hotelier having to prove each and every claim.

Last month Goldtrail, which specialised in holidays to Greece and Turkey, collapsed, affecting as many as 50,000 travellers. And last week Sun4U folded, leaving about 1,500 people abroad, mostly in Spain to be repatriated by the CAA ATOL bonding arrangements.

Travellers who paid over £100 of the total Kiss holiday invoice by personal credit card will be able to claim the entire holiday invoiceagainst the Credit Card Company, if they paid at least £100 by credit card under Section 75 of the Consumer Credit Act. In any case the CAA handing agent CEGA will direct credit card payers towards Section 75 of the Consumer Credit Act and then close down any claim commented Julian Bray Aviation and Media Expert.

A message posted on Flight Options' website said: "The Civil Aviation Authority have been informed and we are awaiting further advise on the situation Please contact the CAA for a further update www.atol.org.uk."


Kiss offered flights to Greece, Turkey, Egypt, Cyprus, the Canary Islands, Spain and Portugal.


A spokesman for the Civil Aviation Authority (CAA) said: "We will make sure everyone will be able to come back from their holidays.


"The CAA estimates that around 13,000 people are currently overseas - all of them will be able to complete their holidays and return to the UK thanks to the CAA's ATOL protection.


"Around 60,000 people have forward bookings with the company and will be able to claim a full refund for the ATOL-protected elements of their holidays from the CAA.

"Because the company has failed at the height of summer, the CAA is also putting in place arrangements to allow people to travel out on their holidays for the next 24 hours, to minimise confusion and protect passengers."



Advice for Flight Options / Kiss Flights customers with flights leaving the UK before 1800 BST on Wednesday 18 August 2010:


These flights will operate as planned, and passengers should go to the airport and check in as normal.

 
Advice for Flight Options / Kiss Flights customers who are currently overseas:


The CAA will ensure that ATOL-protected customers are able to fly home as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal.


In order for customers to determine whether they are ATOL protected or not, they should check that they booked a flight with Flight Options / Kiss Flights.


To do this, customers should check the invoice/receipt received at the time the booking was made and paid for.


The company sold only a very small number of package holidays, consequently, in most cases, ATOL protects only the flight element of their holiday.


Accommodation booked independently with other firms is not affected by the failure.


Advice for Flight Options / Kiss Flights customers with forward bookings after 1800 BST on Wednesday 18 August 2010:


Flight Options / Kiss Flights customers are financially protected under ATOL 4233 and should not travel on booked holidays after 18:00 BST on Wednesday 18 August 2010 but instead should make a claim for a refund from the CAA.


Customers who booked through Flight Options / Kiss Flights should seek advice from their travel agents about alternative travel arrangements.



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