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Julian Bray provides: Opinion, comment, forward thinking speculation on Travel, Cruise & Aviation: conflict zones, terrorist impact, drone (UAV) issues, safety (black boxes, emergencies), airline operations, aviation finance, political implications, and all forms of incident risk. Worked at board level with several airline and aviation groups, including Alitalia, British Island Airways, British Airways, Galileo , British Aerospace, Skyways, former CEO City firm Leadenhall Assoc. Founder CNS City News Service. Director NTN Television News (joint co. with ITV Wales TWW) Debretts People 2017 and in launch edition of PRWeek Black Book.

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Thursday, 12 August 2010

UK airports shut down - Helpful advice from Aviation & Media Expert Julian Bray

The train might just take the strain!

In the event of strike action/BAA UK airports closing down,
your print out and keep guide....

BAA AIRPORT STRIKE & SHUT DOWN  What should I do if I'm already on holiday IF the BAA Airports in the UK shut down starts on 23rd August? (Cancellation of strike action still possible)

Helpful advice from Aviation & Media Expert Julian Bray:


Already on holiday? Relax, enjoy your holiday. The ATOL bond through the CAA will get you home at the end of your holiday. Hopefully to a non BAA airport such as Gatwick, but be prepared for delays and diversions to a non BAA airport somewhere in the UK and a possible coach transfer


Everyone else read on:


NON AIR HOLIDAY ARRANGEMENTS such as hotels only, are not covered by ATOL scheme  ensure you have paid your invoice part or full (but over £100 by Credit Card) to claim under Section 75 Consumer Credit Act.


Booked but yet to travel?  You may be able to claim the cost back through the ATOL bond. See www.atol.org.uk for details.

Also see if your travel agent will change your arrangements and accept the ATOL promise ie refund when it eventually comes as part or full payment and if they will defer their charges, although they are not obliged to do so.


Not ATOL protected...accommodation only arrangements are not covered and if flights cancelled, you will still have to pay hotel charges. If the transaction includes a bundled in flight then ATOL is invoked, and you are protected.


ATOL protected and yet to travel? Check your confirmation if you contracted directly with your holiday firm, you are entitled to make a claim. The process will take several months and may take as long as two years (exceptional cases)


I booked with a Travel Agent... Talk to them about a claim and possible alternative arrangements. As a member of ABTA -[Association of British Travel Agents] (however not all travel agents or resellers are!) remind the Agent they operate subject to the ABTA Code of Professional Conduct and therefore morally (if not legally) bound to assist you to either recover your money or find an alternative holiday or resolution.


Credit Cards? If you booked through an Agent using a credit card claim through the CAA.


If you paid a Holiday Company directly using a Credit card for at least £100 of the total invoice you may be entitled to make a claim under the UK Consumer Credit Act against the Credit Card company for the full amount.


If you used a Debit Card, Cash or Cheque then claim from the CAA.


I just booked a room, can I claim? Doubtful but talk to your credit card company,bank or travel insurer.


Can I claim through Travel Insurance? Some policies may be valid, but not all read small print.

Will insurance premiums be refunded? No but could be transferred to any new replacement holiday contact the broker or insurance company.


Generally: Carefully preserve in a folder all paperwork in date order. note all telephone calls and keep in constant touch with your travel agent.




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"Adept at holding national and international politicians and business people to account, has a 'Marmite' but considered approach to politics and always well prepared" Iain Wilson

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