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Julian Bray provides: Opinion, comment, forward thinking speculation, keynote presentations and workshops for corporate organisations on Travel, Cruise & Aviation: conflict zones, terrorist impact, drone (UAV) issues, safety (black boxes, emergencies), airline operations, aviation finance, political implications, and all forms of incident risk. He operated at board level with several airline and aviation groups, including Alitalia, British Island Airways, British Airways, Galileo , British Aerospace, Skyways, former CEO City firm Leadenhall Assoc. Founder CNS City News Service. Director NTN Television News (joint co. with ITV Wales TWW) Debretts People 2017 and in launch edition of PRWeek Black Book. Journalist and Broadcaster. After-dinner speaker and presenter.

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Saturday, 8 January 2011

Total refunds possible on Diamond Holidays collapse says Travel Expert Julian Bray


We're not going on a Coaching Holiday......Diamond Holidays in Administration

Travel writer and broadcaster Julian Bray is concerned at the lack of urgency concerning the release of information to holidaymakers who are financially out of pocket caused by the collapse into administration of the Swansea, Wales based coach and holiday firm Diamond Holidays.

The Swansea based coach operator Diamond Holidays has gone bust and appointed administrators and as usual lots of duff advice is being handed out to holidaymakers who now are left with seemingly worthless travel documents (writes Julian Bray Travel Expert).
The two failed companies D. Coaches Limited (trading as Diamond Holidays) and Brian Isaac Coaches Limited – are both now in administration.
The administrators will try and sell the business and they have invited those interested in making bids for the failed business to call 0113 289 4825. Roger Hale and Rob Lewis of Price Waterhouse Coopers have been appointed joint administrators as from 7 January 2011.

Information at this stage is sparse but what is certain is that as all sub-contractors and hoteliers are being treated as unsecured creditors by the administrators and therefore unlikely to have been put in funds and now have to individually prove their claims against the failed company. So obviously no day trips or short breaks will ever be operated despite the encouraging noises from the administrators PWC.

Those holding future travel documents are being asked to call 01792 791 981, details will be taken and possibly a future token payout may be made but it looks doubtful. But whatever happens intending holidaymakers -who rank as unsecured creditors - should not part with orginal documents which should be filed in date order, only send photocopies if demanded.
The one saving grace is that if any part of an invoice issued by Diamond Holidays has been paid by credit card or Visa card, a legal claim can be quickly made against the credit card firm directly under the provisions of the Consumer Credit Act, if the card payment exceeds £100, although the overall invoice price paid may well be much greater and some of th total may have been paid by cash or cheque. The entire total cost including the cash/cheque elemen can be claimed.

The administrators PWC (who will always take out their substantial fees before making any payouts to unsecured creditors!) say the failed companies apparently are financially bonded by the Association of Bonded Travel Organisers Trust – Total Payment Protection Policy in respect of coach holidays sold by the companies prior to 31 December 2010.
The provider of this insurance cover will at some time in the future be writing to all customers who have paid for outstanding coach holidays to provide they say 'guidance on submitting their claims'. This is however a long and difficult process and could take a year or more to complete, so first port of call could well be a claim against your credit card company.

Intending holidaymakers who paid over £100 of the total Diamond Holiday invoice by personal credit card will be able to claim the entire holiday invoice against the Credit Card Company, if they paid at least £100 by credit card under Section 75 of the Consumer Credit Act. In any case the insurance agents will probably direct credit card payers towards Section 75 of the Consumer Credit Act and then close down any claim.
General Creditors (non Customer, inc hoteliers, sub contractors and general suppliers)
Any amounts owed by the Companies will rank as an unsecured creditor claim against the Company and are being directed towards the administrators helpline on 0113 289 4825. Payout is any will be a long and contracted process.


Contributor: Media, Aviation, Politics & Travel Expert, Writer & Broadcaster Julian Bray SKYPE: Julian.Bray.UK UK Landline: 01733 345581 Mobile: 07944 217476ISDN2 downline +44(0)1733 555 319 (B'cast ISDN Remote Studio) G722/APT-X Dual Codecs Glensound C5 For 2011 New 'Titanic Talks' Radio and TV series and Lectures in pre-production.
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