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Monday, 13 June 2016

Monarch Airlines spokesman gets 'hampered' over duff information on hungry and thirsty delayed passengers spat



The Mail Online is reporting: Plane passengers sat on a grounded flight on Sunday were told by a Monarch Airways crew that they could not be served food and drink 'for legal reasons'. Runway issues at Gatwick meant those on board a flight from Turkey had their flight diverted to Luton Airport, where they waited for more than an hour on the tarmac.

Julian Bray Aviation Expert comments: Monarch are both wrong and right, the on-board crew cannot break the customs seal on the already boarded and sealed duty free stores when the aircraft is still within the UK. HOWEVER there is absolutely nothing in 'Customs law' ( or any other law for that matter) to prevent the Monarch ground crew at Gatwick ordering up an emergency food and drink supply 'on humanitarian grounds' if you like, the only problem is the supplies would need to be domestic duty (VAT) paid, for example, as they would be for any domestic flight. Clearly the same could have been done at Luton, just that some distant Monarch 'bean counter' probably had to give the go ahead...   

I can quote an Alitalia MD80 Captain,  admittedly a few years back who contacted the Heathrow tower,  and literally used his own company credit card, to order up food and drink for his passengers, a delayed flight that had lost its slot over a 'technical' issue and remained grounded for a short while. The scissor truck from the caterers duly arrived in record time and some 260 inflight light snacks arrived along with a crate of Spumante sparking Italian wine and 260 plastic glasses.     

As fliers on the Monarch Airlines flight ZB203 became hungry and thirsty during their wait, they asked if they could buy snacks but were told they couldn't purchase them due to custom laws.


A photo taken by Ben Chu on board the plane where  crew that they could not be served food and drink 'for legal reasons'
A photo taken by Ben Chu on board the plane where crew stated  they could not be served food and drink 'for legal reasons' The aircraft appears to be half empty so it would not have been a problem to order up some additional duty paid supplies.

Passenger Ben Chu told the Evening Standard: 'The crisps and sandwiches [were] padlocked with the duty free items and because they've been sealed [we were] told we can't eat them.

'It is complete rubbish; this isn't a normal situation and common sense should override. It is just idiotic behaviour.'



A spokesman for Monarch Airlines told MailOnline: 'The flight was diverted into London Luton due to the runway closure at Gatwick. 'The aircraft was delayed one hour and four minutes at London Luton airport. 'Due to customs law, crew were unfortunately not allowed to serve food or drinks on board whilst the aircraft was grounded at Luton airport. Customers were offered water


Read more: http://www.dailymail.co.uk/news/article-3638714/Furious-plane-passengers-landed-Luton-instead-Gatwick-told-flight-crew-couldn-t-sell-food-drink-legal-reasons-waited-tarmac-hours.html#ixzz4BSfD4WoF
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