WHAT A DIFFERENCE A DAY MAKES: UNITED AIRLINES CEO NOW BELATEDLY PENS A VERY SORRY 'MIA CULPA' APOLOGY TO HIS STAFF AND CUSTOMERS; AS SHARE PRICE SLIDES, VIDEOS GO VIRAL AND BOUNCE ALL AROUND THE WORLD ..... ...TIME TO DIG OUT THE CV OSCAR!
|'Mia Culpa' Letter in full |
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened.
Like you, I continue to be disturbed by what happened on this flight and I deeply apologise to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again.
This will include a thorough review of crew movement, our policies for incentivising volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement.
We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Coming shortly after a furious row over a female occupying a discounted staff seat, but transgressing the airlines strict staff dress code by wearing leggings.....
|'Out stone cold' United Airlines passenger gets roughed up, and 'bloodied' as he is lawfully 'offloaded' to make room for an airline relief transit crew.....|
... United Airlines AGAIN finds itself at the top of the news agenda after a passenger was forcibly removed from a United Airlines flight, as it was full and seats needed to be found for a UA relief transit flight crew...
The male passenger believed to be 69 years old and of Vietnamese origin, has been videoed (by several cameraphones) being roughly manhandled by three 'police' officers, and then on a second video shot from another cameraphone, the unlucky passenger dragged along the passenger cabin central corridor seemingly unconscious, and with blood pouring from a facial injury.
It is understood that one of the police officers, has now been placed on leave....
It is understood the police managed to remove the gentleman from the plane but it seems he escaped their clutches, only to run back up the steps and was briefly on board again.....
The third clip on social media shows the gentleman running up and down the corridor holding an iPhone and repeatedly screaming "I want to go home, I want to go home"
|The United Airlines muted response on Twitter|
The clips have gone viral on social media, as the remaining passengers were distressed and loudly protested to the officers, whilst still filming, one sarcastically shouting "Good Job Officer."
From the clips, it appears that several cameraphones operated by United Airlines passengers witnessed three men wearing baseball hats and jackets with POLICE written in white block letters across their backs, pulling a man vertically face down out of a seat, he clearly didn't want to co-operate, so the police officers used force, as the man by this time screaming and wailing was dragged from his designated seat, and in the process sustained an injury to his face.
All this seemingly happened because the airline had overbooked the flight and needed to get people to co-operate by leaving the plane and flying on a later flight.
From a legal standpoint the passenger, was in the wrong, and should have left the aircraft. That however might not work for the airlines public relations and marketing effort...
The United Airlines computer (they say) randomly selected the names and seat numbers of four passengers, who by this time were already strapped into their seats ready for takeoff.
A couple were chosen and agreed to depart the plane, but when the man featured (in the several - now viral - on social media) video was called, he refused to budge, claiming he was a doctor, who was due to see patients in Louisville, the next morning.
The man was travelling with his wife, she had also been selected for 'deplaning' seemingly by the UA computer.
As the man is forcibly pulled at speed from his seat, his body launched face downwards, into the central aisle, his head/nose/face appears to come into contact with the rigid metal arm rest of the aisle seat, across the aisle from his own now 'vacated' seat. At this point the passenger appears to have been 'knocked out cold' or suffering concussion ,as he is dragged away by his shoulders to the front of the aircraft.
The same woman had earlier asked why the standby crew could not be driven to Louiseville.
- On Sunday April 9, after United Express Flight 3411 was fully boarded, United's gate agents were approached by crew members that were told they needed to board the flight.
- We sought volunteers and then followed our involuntary denial of boarding process (including offering up to $1,000 in compensation) and when we approached one of these passengers to explain apologetically that he was being denied boarding, he raised his voice and refused to comply with crew member instructions.
- He was approached a few more times after that in order to gain his compliance to come off the aircraft, and each time he refused and became more and more disruptive and belligerent.
- Our agents were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight. He repeatedly declined to leave.
- Chicago Aviation Security Officers were unable to gain his co-operation and physically removed him from the flight as he continued to resist - running back onto the aircraft in defiance of both our crew and security officials.
Clearly no truth in the rumour that United is actively considering marketing a new Fight Club Class...... BUT JUST WATCH WHAT HAPPENED TO UNITEDS SHARE PRICE ouch!
Sources: AP, Huffpost, BBC Radio 5 live, CNS, Julian Bray,
JULIAN BRAY +44(0)1733 345581, Journalist & Broadcaster, Aviation Security & Airline Operations Analyst/expert, www.freelancedirectory.org?name=Julian.Bray.aviation.comment Travel / Maritime & Cruise Industry, NUJ, EQUITY, LIVE ISDN LINK, Broadcast ISDN COOBE ++44 (0)1733 345020 e&oe Old faithful NOKIA: 07944 217476 www.aviationcomment.com