|Unhappy Thomson holidaymakers, might enjoy this short film...|
Literally hundreds of UK holidaymakers heading for the new AluaSoul Resort, Mallorca are in for a nasty shock, their luxury hotel created from two existing units, was due to open on May 1st 2017 but is still a building site. Some of the new arrivals were aware, but the majority only found out when they were decanted from their holidayflights onto the tarmac at Palma Airport.
Thomson told their unsuspecting Mallorca bound customers: “The all-new AluaSoul Mallorca Resort promises five pools, a trio of restaurants and a spa – along with a beachfront location......
Unhappily for the Thomson public relations team - busy trying to spin the whole mess under the corporate carpet - intrepid Travel Editor Simon Calder, was way ahead of them and physically camped outside the building site with his camera phone to record the debacle unfold, view it here:
Locals say holidaymakers, some near to tears, and others so distressed they asked to be flown immediately back home again only to be told by local Thompson holiday workers, they'd first have to pay full price for an immediate flight back.
The now exhausted hapless travellers were then bussed all over the Island hunting for any available beds.....
Our advice is for everyone involved, is to keep a video diary of what is being done to them, and record a detailed written narrative, dates times places, keep all bills, and if you have paid at least £101 of the total Thomson invoice, you may well have a valid claim under the Consumer Credit Act against the credit card company for the entire amount.
Anyone with video clips send them to firstname.lastname@example.org
JULIAN BRAY +44(0)1733 345581, Journalist & Broadcaster, Aviation Security & Airline Operations Analyst/expert, www.freelancedirectory.org?name=Julian.Bray.aviation.comment Travel / Maritime & Cruise Industry, NUJ, EQUITY, LIVE ISDN LINK, Broadcast ISDN COOBE ++44 (0)1733 345020 e&oe Old faithful NOKIA: 07944 217476 www.aviationcomment.com